Last Updated [June 11, 2022]
I. The information that we collect:
Sip and Savor collect personal information:
a. When you provide it to us.
This may include your:
contact information, such as your email address and phone number
customer service communications
any other information that you provide to us when you complete forms, including on our website, surveys, or otherwise provide us with information
b. When you use our products or services or visit our website(s).
This may include your:
order and usage history
location data, which we may collect through our apps (if applicable) or when you access our website using a mobile device
information created when you communicate using our products or services, including the content of such communications and the time/date of the communications.
information is automatically collected when you visit our website(s) using your computer or mobile device, including your IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access or use the Site.
II. How we use the information we collect:
Sip and Savor use the personal information that we collect:
a. To provide our products and services.
For example, we use personal information to:
generate and send you receipts
provide customer support
provide product marketing
perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
communicate with you regarding our products and services, and/or your account
b. Customer support
Sip and Savor uses the information we collect to provide customer support, which may include investigating and responding to inquiries and complaints.
Sip and Savor may use personal data to market our services to our users. This includes sending users communications about our products services, features, promotions, updates, and events. We may do so through various methods, including email, text messages, social media, and ads on third party platforms.
d. Legal proceedings and requirements
We may use personal data to investigate or address claims or disputes relating to use of Sip and Savor’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.
III. When we share your information
We may share you information with third parties in connection with providing our products or services. This may include sharing your information with:
vendors and service providers
payment processors and facilitators
cloud storage providers
social media companies, such as Facebook or Instagram, in connection with our use of their platforms to communicate with our users
marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness
Google Analytics or a similar service to help us analyze how users use our website
consultants, lawyers, accountants, and other professional service providers
Sip and Savor may also share your information if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or government request, or where the disclosure is otherwise appropriate due to safety or similar concerns. Sip and Savor may also share your information with others in connection with, or during negotiations of, any merger, sale of Sip and Savor assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another Sip and Savor.
IV. Additional information
a. Opt-out from communications
As explained above, we may use your e-mail address or other personal information to send you promotional materials. You can opt-out of receiving promotional communications by following links provided in the messages, by updating your account preferences through the Services, or by contacting us directly at firstname.lastname@example.org.
b. Data retention
We retain information as long as it is reasonably necessary to provide our products and services, and for other purposes including to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, or enforce our Terms or other agreements.
c. Visitors from Outside the United States
d. Limitation of Liability
By accessing this Site and/or providing us with Personal Information and other data, you expressly and unconditionally release and hold us harmless from any and all liability for any injuries, loss, or damage of any kind arising from or in connection with the use and/or misuse of such information.
e. Requests and inquiries